Privacy Policy

Last Updated: May 16, 2026

This Privacy Policy explains how Glamia ("we", "our", or "us") collects, uses, and protects information when you use the Service.

1. Information We Collect

Account Information

When you create an account, we may collect:

• Name
• Email address
• Phone number
• Business information
• Profile photos

Customer & Business Data

You may store:

• Customer names
• Contact information
• Appointment history
• Notes
• Tags
• Photos
• Service information
• Revenue and analytics data

This information is stored on your behalf to provide CRM functionality.

Device & Technical Data

We may collect:

• Device type
• Operating system version
• App version
• IP address
• Crash logs
• Diagnostic information

Usage Information

We may collect information about how the Service is used, including:

• Feature usage
• Notification interactions
• Sync activity
• Subscription status

2. How We Use Information

We use collected information to:

• Provide and maintain the Service
• Sync data across devices
• Send notifications and reminders
• Improve performance and reliability
• Provide customer support
• Detect fraud or abuse
• Comply with legal obligations

3. AI Features

If AI-powered features are enabled, limited business and appointment data may be processed to:

• Generate summaries
• Suggest appointments
• Provide business insights
• Improve automation

We do not use your customer data to publicly train AI models without consent.

4. Notifications

The Service may send:

• Appointment reminders
• Push notifications
• Business alerts
• Subscription notices

Users can manage notification preferences in app settings.

5. Cloud Storage & Photos

Photos and uploaded files may be stored using secure third-party cloud providers. We implement reasonable safeguards to protect uploaded media and customer information.

6. Data Sharing

We do NOT sell personal data.

We may share limited information with trusted providers that help operate the Service, such as:

• Cloud hosting providers
• Notification providers
• SMS providers
• Payment processors
• Analytics providers

These providers may process data only as necessary to provide services to us.

7. Data Retention

We retain information:

• While your account is active
• As necessary to provide the Service
• As required by law

You may request deletion of your account and associated data, subject to legal obligations.

8. Security

We use reasonable technical and organizational measures to protect information, including:

• Authentication systems
• Encrypted connections
• Access controls
• Secure cloud infrastructure

However, no system is completely secure.

9. GDPR & International Users

Where applicable, users may have rights including:

• Access to personal data
• Correction of inaccurate data
• Data deletion
• Restriction of processing
• Data portability
• Objection to processing

Requests may be submitted through support contact channels.

10. Children's Privacy

The Service is not intended for individuals under 18 years old. We do not knowingly collect data from children.

11. Your Responsibilities

As a business user, you are responsible for:

• Obtaining lawful consent from your customers
• Complying with local privacy laws
• Using customer data appropriately

12. Third-Party Services

The Service may include integrations or links to third-party providers. We are not responsible for the privacy practices of third parties.

13. Changes to this Privacy Policy

We may update this Privacy Policy periodically. Updated versions will be posted within the app or website.

14. Contact

For privacy-related inquiries or requests: glamia@tuta.io